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TERMS OF USE

When You Can't Cope, There's Hope

Effective Date: Jan 1, 2025
Last Updated: Jan 1, 2026

AGREEMENT TO TERMS

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and When You Can't Cope, There's Hope ("WYCCT," "we," "us," or "our") concerning your access to and use of the www.whenyoucantcope.org website and any related services, applications, or content (collectively, the "Site").

BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you may not access or use the Site.

1. PERMITTED USE OF THE SITE

1.1 License to Use

WYCCT grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for:

Learning about WYCCT's mission, programs, and services
Applying for housing or services
Making donations to support our mission
Volunteering or partnering with WYCCT
Accessing resources and educational content
Contacting us with questions or inquiries

1.2 Restrictions

You agree NOT to

Use the Site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to the Site, servers, or networks
Interfere with or disrupt the Site or servers
Use automated systems (bots, scrapers) to access the Site without permission
Harvest or collect information about other users
Transmit viruses, malware, or harmful code
Impersonate WYCCT, staff, or any other person or entity
Post or transmit false, misleading, or fraudulent information
Use the Site to harass, abuse, or harm others
Reproduce, distribute, modify, or create derivative works from Site content without permission
Remove or alter copyright notices, trademarks, or proprietary rights notices

2. INTELLECTUAL PROPERTY RIGHTS

2.1 WYCCT Content

All content on the Site, including but not limited to:

Text, graphics, images, photographs, videos
Logos, trademarks, service marks
Design, layout, and organization
Software, code, and functionality
Articles, blog posts, and educational materials

...is the exclusive property of WYCCT or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws.

2.2 Trademarks

"When You Can't Cope, There's Hope," "WYCCT," and all related logos will be trademarks or registered trademarks of WYCCT. You may not use these marks without our prior written consent.

2.3 Limited Use Permission

You may

View and print pages from the Site for personal, non-commercial use
Share links to our Site on social media or via email
Quote brief excerpts with proper attribution

You may NOT

Use our content for commercial purposes without written permission
Modify or create derivative works
Remove copyright or attribution notices

2.4 User-Generated Content

If you submit content to the Site (e.g., testimonials, comments, survey responses), you grant WYCCT a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content for our mission-related purposes.

You represent that:

You own or have rights to any content you submit
Your content does not infringe on others' intellectual property rights
You consent to our use of your content as described

3. PRIVACY & DATA PROTECTION

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Site, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.

Key Points:

We collect personal information you provide voluntarily
We use information to provide services, process donations, and communicate with you
We protect your information with appropriate security measures
We comply with HIPAA, CCPA, GDPR, and other applicable privacy laws

4. DONATIONS

4.1 Tax-Deductible Gifts

WYCCT is a 501(c)(3) nonprofit organization. Donations are tax-deductible to the fullest extent permitted by law.

4.2 Donation Processing

Donations are processed securely through third-party payment processors (GoFund Me, Give Butter)
You will receive a receipt via email for tax purposes
We do not store full credit card information on our servers

4.3 Recurring Donations

If you set up recurring donations:

You authorize us to charge your payment method on the designated schedule
You may cancel at any time by contacting us at Intake@whenyoucantcope.org
Cancellation takes effect for the next scheduled donation

4.4 Refund Policy

Donations are generally non-refundable. However, if you believe an error occurred (e.g., duplicate charge, incorrect amount), contact us within 30 days at Intake@whenyoucantcope.org, and we will review your request.

4.5 Use of Funds

Donations are used to support WYCCT's mission and programs. While you may designate gifts for specific purposes, WYCCT retains ultimate discretion over fund allocation to ensure effective use of resources.

5. APPLICATIONS FOR SERVICES

5.1 Application Process

When you apply for housing or services:

You must provide accurate, truthful information
Providing false information may result in denial or termination of services
Submission of an application does not guarantee acceptance
We will review applications and notify you of our decision

5.2 Eligibility Requirements

Services are subject to eligibility criteria. See our Program Eligibility page for details.

5.3 Confidentiality

Application information is confidential and protected under our Privacy Policy and applicable laws (including HIPAA).

6. THIRD-PARTY LINKS & CONTENT

6.1 External Links

The Site may contain links to third-party websites (e.g., partner organizations, government resources, social media platforms).

We do not control or endorse third-party sites. Visiting third-party sites is at your own risk, and you should review their terms and privacy policies.

6.2 Third-Party Services

We use third-party services for:

Payment processing (Stripe, PayPal)
Email communications (MailChimp, Constant Contact)
Analytics (Google Analytics)
Social media integration (Facebook, Instagram)

Use of these services is subject to their respective terms and privacy policies.

7. DISCLAIMER OF WARRANTIES

7.1 "As Is" Basis

THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WYCCT DISCLAIMS ALL WARRANTIES, INCLUDING:

Warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties regarding accuracy, reliability, or completeness of content
Warranties that the Site will be uninterrupted, secure, or error-free
Warranties regarding results obtained from use of the Site

7.2 No Medical or Legal Advice

INFORMATION ON THE SITE IS FOR EDUCATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE:

Medical advice, diagnosis, or treatment
Legal advice or professional counsel
Endorsement of specific treatment approaches or providers

If you need medical or legal advice, consult a qualified professional.

7.3 External Links Disclaimer

We are not responsible for the content, accuracy, or practices of third-party websites linked from our Site.

8. LIMITATION OF LIABILITY

8.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WYCCT AND ITS DIRECTORS, OFFICERS, EMPLOYEES, VOLUNTEERS, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Damages arising from your use or inability to use the Site
Damages resulting from unauthorized access to your data or transmissions
Damages caused by errors, omissions, interruptions, or delays
Damages arising from reliance on information on the Site

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WYCCT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Maximum Liability Cap

IN NO EVENT SHALL WYCCT'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO WYCCT IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

8.3 Jurisdictional Limitations

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless WYCCT and its directors, officers, employees, volunteers, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use or misuse of the Site
Your violation of these Terms
Your violation of any law or regulation
Your infringement of any third-party rights (including intellectual property rights)
Any content you submit to the Site

10. USER CONDUCT

10.1 Acceptable Use

You agree to use the Site responsibly and lawfully. You will not:

Post or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of privacy, hateful, or discriminatory
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Upload or transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to any part of the Site, other users' accounts, or computer systems
Interfere with or disrupt the Site or servers or networks connected to the Site
Collect or harvest personal information about other users

10.2 Prohibited Activities

You may not use the Site to:

Engage in any commercial activity without authorization
Solicit donations for other organizations
Advertise or promote third-party products or services
Conduct fraudulent or deceptive practices
Violate any applicable law or regulation

10.3 Consequences of Violations

We reserve the right to:

Remove any content that violates these Terms
Suspend or terminate your access to the Site
Report violations to law enforcement
Take legal action to enforce our rights

11. DMCA COPYRIGHT POLICY

WYCCT respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

11.1 Copyright Infringement Notification

If you believe content on our Site infringes your copyright, send a written notice to our Copyright Agent with:

Your physical or electronic signature
Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material and its location on the Site
Your contact information (name, address, phone, email)
A statement that you have a good faith belief the use is not authorized
A statement that the information is accurate and, under penalty of perjury, you are authorized to act on behalf of the copyright owner

Copyright Agent:
When You Can't Cope, There's Hope
Attn: Copyright Agent
[Address]
Email: Jacquelyn@whenyoucantcope.org

11.2 Counter-Notification

If you believe material was removed in error, you may file a counter-notification with the information specified by the DMCA.

12. MODIFICATIONS TO THE SITE & TERMS

12.1 Site Changes

We reserve the right to:

Modify, suspend, or discontinue the Site (or any part thereof) at any time
Change features, functionality, or content without notice
Impose limits on certain features or restrict access to parts of the Site

We are not liable for any modifications, suspensions, or discontinuations of the Site.

12.2 Terms Updates

We may update these Terms from time to time. When we do:

We will post the updated Terms on the Site
We will update the "Last Updated" date
For material changes, we may provide additional notice (e.g., email notification, prominent Site notice)

Your continued use of the Site after changes constitutes acceptance of the updated Terms.

13. TERMINATION

13.1 Termination by You

You may stop using the Site at any time.

13.2 Termination by WYCCT

We reserve the right to:

Suspend or terminate your access to the Site at any time, with or without cause, with or without notice
Remove any content you have posted
Refuse service to anyone for any reason

13.3 Effect of Termination

Upon termination:

Your right to use the Site immediately ceases
Provisions that by their nature should survive (e.g., disclaimers, limitations of liability, indemnification) remain in effect

14. GOVERNING LAW & DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles.

14.2 Jurisdiction & Venue

You agree that any legal action or proceeding arising from these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Richland County, South Carolina.

You consent to the personal jurisdiction of these courts and waive any objection to venue.

14.3 Dispute Resolution Process

Before filing a lawsuit, you agree to first contact us to attempt to resolve the dispute informally:

Send a written notice describing the dispute to: Jacquelyn@whenyoucantcope.org
We will attempt to resolve the dispute through good-faith negotiation
If we cannot resolve the dispute within 30 days, either party may pursue legal remedies

14.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14.5 Limitation on Time to File Claims

ANY CLAIM ARISING FROM THESE TERMS OR USE OF THE SITE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE. After one year, the claim is permanently barred.

15. SEVERABILITY & WAIVER

15.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and WYCCT regarding use of the Site and supersede all prior agreements and understandings.

17. ACCESSIBILITY

WYCCT is committed to ensuring our Site is accessible to individuals with disabilities. We strive to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

If you experience difficulty accessing any part of the Site, please contact us:

Email: intake@whenyoucantcope.org
Phone: +18038620052

We will work to provide the information in an alternative format.

18. CONTACT INFORMATION

For questions or concerns about these Terms, please contact us:

When You Can't Cope, There's Hope

Email: Jacquelyn@whenyoucantcope.org
Phone: +18038620052
Mail:
When You Can't Cope, There's Hope
3332 A Leesburg Road
Columbia, SC 29209

19. ACKNOWLEDGMENT

BY USING THE SITE, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms
You agree to be bound by these Terms
You are at least 18 years of age (or have parental/guardian consent if under 18)
Your use of the Site is voluntary

Effective Date: Jan 1, 2025
Last Updated: Jan 1, 2026